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Frequently Asked Questions
Find answers to common questions about orders, delivery, sizing and returns.
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What is your return and exchange policy?
At Mahroo Online, customer satisfaction is our priority. You can request a return or exchange within 14 days of receiving your order. Items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 14 days of delivery.
Are any purchases final sale?
Certain promotional, discounted, or clearance items may be considered final sale and may not qualify for returns or exchanges, except in cases of damaged, defective, or incorrect items. Please review the product details and applicable sale terms before placing your order.
When will I get my order?
Orders are generally delivered within 3–5 business days after dispatch across Pakistan. Delivery times may vary depending on your location, courier service, and other circumstances. Tracking details will be shared after dispatch, where available.
Where are your products manufactured?
Mahroo Online offers thoughtfully curated clothing collections for kids and teens, focusing on comfortable fabrics, beautiful prints, and stylish Eastern wear. For specific fabric and product details, please refer to the individual product descriptions on our website.
How much does shipping cost?
A flat shipping fee applies to orders delivered within our service areas in Pakistan. The applicable shipping charges will be displayed at checkout before you confirm your order.
How can I place an order?
Browse our collections, select your favourite outfit, choose the available size, and click Add to Cart. Proceed to checkout, enter your shipping details, and select your preferred payment method to complete your order.
Can I change or cancel my order?
Please contact our customer support team as soon as possible if you need to change or cancel an order. Changes and cancellations can only be accommodated before your order has been processed or dispatched.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and Bank Transfer. For bank transfers, please follow the payment instructions and use the details provided during checkout or by our support team.
How can I choose the correct size?
Please check the available size options and sizing information on each product page before placing your order. If you need help choosing the right size for your child or teen, contact our customer support team.
Do you offer international shipping?
Currently, Mahroo Online delivers orders within Pakistan only. We do not offer international shipping at this time.
How can I contact Mahroo Online?
For questions about products, orders, payments, deliveries, or returns and exchanges, please reach out through our website's Contact Us page. Our customer support team will be happy to assist you.